Mail-in Watch Repair Services

Watch Repair Service



Our repair mail-in service allows you to have your items repaired without having to physically come into the store.

Your item will be repaired in our state of the art facility in Lancaster, PA, by one of our skilled and experienced watchmakers.

We have 2 in house watchmakers, with over 40 years experience.  

Work Performed In House



We stand behind all of the work we do and care about the quality of the work we preform.

Your experience and the care we take in handling your timepiece is what matters to us most. 


Our Repair Services



We offer a wide range of watch repairs.

Our repairs include: battery replacement, replace crystal, pin/spring bar replacement, gasket replacement, overhaul, stem/crown replacement, watch link removal, refinish, and clean and oil.


The Repair Mail-in Process:


  • Complete the form at the bottom of the page.
    • Be sure to include pictures of your item. The more images you include, the merrier.
  • Ship your item to our facility at: 1610 Manheim Pike, Lancaster, Pa 17601. 
    • You must include your: name, email, phone number, and address on a piece of paper inside the box with your item.
    • We recommend you package your item in multiple layers of padding (think lots of bubble wrap and protective packaging, as if you were shipping glass, make sure your item is safe and secure) and ship it in a box to avoid any damage in shipping. We accept packages from all major carriers. 
  • For your comfort and security, all packages are opened on our packaging desk under a recorded camera.
  • We will photograph your item and email you confirmation along with a photograph and weight (in grams) within 4 hours of the package arriving in our workshop.
  • We will then evaluate your pieces and email you a written quote with the recommended repairs and estimated completion time within 2 business days.
  • Our skilled watchmakers will repair your item.
  • You will receive an email with an image when your repair is complete. We will ship your package back to you, signature required at time of delivery.  



Learn About Our Other Repairs and Services

 Jewelry Repair Services




Brent L. Miller has five in house jewelers ready to repair your most loved jewelry.

Click HERE to learn more.

Appraisal Services



Brent L. Miller has two in house gemologists that specialize in testing and grading the quality of your most loved jewelry. We offer testing services and complete appraisals.

 Click HERE to learn more.